Customer Testimonials
I came down from Napa to get a Santa Fe. I have a Hyundai in Australia and love it. The dealers down under are all the same price and the experience is different than in the United States. I saw the price online printed the price and payment online and went down to Concord get the car since they had the model and color I wanted. Everything looked fine and they honored the price and when I got the bill from Hyundai finance they changed the price. They scammed me and now I have a $824 payment instead of the $620 payment ... Read More DealerRater - Feb 3, 2026
Do not go here is you are Latino or Latina. Me and my spouse went there since she wanted a new Sonata and they said they can’t give us the price we saw online since we don’t have good credit. They said we do not qualify and gave us a rate of 8.99% APR and showed us a website with current bank rates. We have excellent credit and we had our anglo friend over to buy the same car and he has okay credit and no job. He got 1.99% APR through the car maker and a lower price for ... Read More DealerRater - Nov 6, 2025
put my truck for diagnostic testing:result :foundwasher sprayer hose leaking due torodent damage; charging me over $500.00. Took to my old mechanic,'result;confirmed the washer nozzle sprayer hose is damaged. Found thehose was rubbing against the frame where the hose replacement.Replaced and rerouted the hose with a longer 2 feet in order to avoid the area of the frame it was rubbingag against. Bill was$116.94
These guys are scammers and my wife and I are filing cases against them. We went to get my daughter a car and they showed us a price and then the paperwork we signed was more than the agreed price. They said it will be the price and payment when we put the down payment down. They lied and it was not the payment. We said we wanted our down payment back and they refused. Don’t trust them especially the guy who’s on something Richard doing the finance scams. Ashley is also part of the scam and don’... Read More DealerRater - Oct 20, 2025
Will Amiri general manager is just abusive, pressure sales no customer service. Stay away is my advice it's terrible.
Terrible, aggressive, evasive sales manager. We walked out feeling disrespected and that our time was wasted. I would not give them my business even if they offered me a great deal (he refused to provide me a quote for a monthly lease payment, so that didn’t even come close to happening. Avoid this place if you want a calm, no xx experience.
If this is your first time buying a new car don’t go here there “trust worthy” slogan does not apply to them
This place will treat you horribly. They have a reputation for damaging cars during repair and not disclosing it, hoping you drive off the lot and can then blame it on you. New ownership is a joke and will not take any ownership for anything, they will tell you to kick rocks, which sucks because they used to be excellent and are riding on the coat tails of the owners that actually cared about service.
We've been fighting with them for 5 years to credit us for a service that they made us pay for but should have been covered ... Read More DealerRater - Feb 7, 2024
My spouse and I bought a new car from this dealership in 2018. When we purchased the car, we were also sold a 5 year maintenance plan that would cover all of the services for those 5 years from major routine service down to simple oil changes.
The first time we went to get a service done they instead of using the service plan we had and were paying for, they charged us over $300. We confronted them and they said they would have finance correct it.
Well it's over 5 years later and they still have not reimbursed us or provided any credit ... Read More DealerRater - Feb 7, 2024
The service department is untrustworthy, they try to sell you services that arent needed and Maribel is very very unprofessional and rude. She talked over me, refused to listen to me and tried to push me into having grossly overpriced work done there so she can get her commision. Save yourself and do not go to this place. Alot of bad reviews elsewhere...
Purchased a new vehicle with extra options (like window tint and third party warranty) and decided that I didn’t want the cars extra options within less than 24 hours later.
Finance guy indicated the refund will happen almost right away, but it’s been almost 9 weeks and they haven’t returned the money. It felt like a pushy finance manager adding endless options to take your money and not refunding it once you decide the option was not needed.
I followed up a several times and the responses have been harsh and borderline unprofessional with emails in ALL CAPS TEXT. ... Read More DealerRater - Dec 2, 2022
I came in for some service when my leased vehicle was having engine trouble while on a road trip passing thru town. I was helped by Dominic, who is an absolute super star. Dominic was able to diagnose the issue and get it resolved in no time. He also identified a minor recall on my vehicle and got it fixed while I was there. Dominic single-handledly saved my roadtrip and earned this dealership a top-notch rating. Oh, and my car got washed. If you come in for service, go find Dominic.
There are lots of dealers in the Bay Area so there is really no reason at all to deal with this one. For a large purchase it's worth it to go a little further to get an infinitely better experience.
The dealership itself is dirty and the bathrooms are absolutely disgusting. If that doesn't turn you off, the service sure will. The "closer" was completely dismissive of my wife, wouldn't even shake her hand or look her way even though the car was for her. We walked out and that should have been the end ... Read More DealerRater - Oct 8, 2018
If you want communication with the service department, think again! When you come in for a VERY SPECIFIC fix and you get the car home to find out they did something COMPLETELY DIFFERENT. Then you get the run around and a TON of excuses as to why you got what you have. If they had just explained from the beginning that this is your problem and that we would like to do this (move something) because it is the standard. I might have been OK with that. That is called COMMUNICATION!!!!! Talking in circles and telling stories is not!
I was very pleased with the financing aspect of the transaction. Dealing with salesmen is never a picnic but he was nice and courteous which made the process not too overbearing. I didn’t receive an item I had asked for as a condition of the sale and when I brought the vehicle directly home to show my family there was a ding on the back bumper.
It was a very pleasurable experience buying our car. The salesman was very helpful, no one was pushy, signing the papers went quickly. It was our second time buying a car here, and we would do it again in the future.
Look at "what I would like Hyundai to know". I have nothing else to say. Sorry if this isn't long enough for you. Making me write a longer review is the only black mark I would give you!!
Overall review was that it was a positive experience. The car didn't have the functioning floor mats and the wrong color was provided as a stop gap. No one ever followed up to make sure that the issue was resolved and I had to be the one that persuaded another salesperson to rectify.
I thought the dealers and sales associates were friendly and they were aggressive, which was a plus. Thy made the process simple and easy and I walked out with a great car for a great price.
Communicate with the sales staff over email for over 2 weeks, finalized the pricing and features before making a trip to the shop. Communications were in a timely manner, which was great.
I had a good experience purchasing my car through your dealership. I give your dealership a good review overall. If I decide to purchase another Hyundai in the future I would purchase from your dealership again.
It is a Friendly and professional sales. I and my family had a pleasure experience for the car purchase. I look forward to enjoy the Tucson for a lon long time.
Everything was quick and concise. They presented the price and features fully. They made it really easy to make my decision. At the end, my car was pulled up with a complimentary wash and full tank of gas. It was a great experience with Clarissa Toy.
Wonderful salesperson. We were greeted in a timely manner and our salesperson had extensive knowledge of all the cars we were interested in. The test drive was a educational experience and the car buying process was painless due to our friendly salesperson.
Everyone at the dealership could not have been nicer, more accommodating, and more than fare. They gave me all that my older car could get, which was not all that much, but understandable. The finance person explained and gave me a very good price. I met he manager, but in the end it was Bert who excelled.
Excellent job helping me with my purchase. I am very satisfied with all the staff at Hyundai. The sales department and the service department employees is very knowledgeable & professional
Keith is everything you could hope for when buying a car. He truly took my needs and desires into consideration, made sure I was comfortable every step of the way, and ensured that I walked away happy and satisfied. Thank you so much!
Excellent experience! The staff was great. The options were accurately and professionally presented. Together, we found the right car for me twithou any pressure aplied. I will return in the future for another purchase.
I enjoyed the experience buying the vehicle at Future Hyundai. Dealing with the General Manager, Rick Santos and also dealing with Sales Manager Clarissa Toy was a pleasure. Very professional.
We love our new Sonata. We appreciate the care and attention of the staff at Future Hyundai of Concord. We would recommend it to family and friends
I got just what I wanted when I went to Future Hyundai of Concord. The car is the size, condition and color I wanted, with all the bell and whistles I wanted and none that I didn't want or need.
This was the most I have ever enjoyed visiting a car dealership. Usually I am apprehensive about talking with salespeople. At future Hyundai, Bert put my husband and I at ease. He spent a lot of time with us showing us the vehicles and explaining the different options svsilable. He easy to talk to, never rushed us and I was totaling at ease. I am totaling loving my new Hyundai Santa Fe Sport. Clarrisa, the finance person was also great about explaining the different financing options and answering questions.
Had a short time close the deal but finally sales associate made it easy to close the deal.iam happy 😊 Finally.surely will recommend this place.i expect the same for other services too
We received excellent service from both Bert and Arthur, and they went above and beyond to make us feel valued and get us the car we wanted.
Great salesman. Thank you for the great job. It was a pleasure to work with you. It's hard to find a car sales man that is so easy to work with.
Everything went swimmingly, understood what I was looking for and introduced the perfect car. staff wasnt too pushy, stayed professional throughout the negotiation, and process was quick and painless. Should probably have the spare keys found/made for all your cars, it is a necessity and simply considerate of your customers so they do not have to make a separate appointent to wait for you to make one. Overall I am pleased.
Nice place to buy a car. Congee greeted me immediately and got down to business when I told her that I was in a hurry. Very easy negotiation and I had the car purchased in less than an hour
We had a great experience at Future Hyundai. Make sure you ask for Nate! He worked with us on every detail, was both professional, funny and really seemed to care about us and getting us the best deal possible. No hassle at all!
Awesome service! Would deff reccommed this to others! Everything was absolutely perfect from the second i stepped foot into the door to leaving. Great job! Keep up the good work!
I was quickly repaired before the estimated time to complete service. My advisor keep me posted as to where we were in the process. The advisor would be a reason I would continue to have my car serviced at Future.
Excellent sales department: knowledgeable, attentive, serious, friendly, couldn't be any better! Listened is what I wanted and had helpful suggestions. Quick service and give you as much attention to learning about your new car as you want (I didn't want much, and they respected that completely.) Future Concord was a wonderful experience -- all car sales should be as pleasant and efficient as mine was!
There was no problem buying this car... loved it for the first 2 weeks until the hybrid system broke down. Future Hyundai called, after almost 2 weeks to say "part we were waiting for came in, we installed it, test drove it, and it's ready to pick up". Pick it up, drove it 3 blocks and the hybrid system failed... when I returned to the Service Department I pointed out that the odometer was exactly the same as when I left it there 2 weeks before...question if the "test drive" was just moving it in the parking lot!?. ... Read More DealerRater - Jun 10, 2017
I have been looking for a BMW for months when I finally saw it on car guru. In summary they listed the car I wanted in multiple sites on the web etc. for a great price. I spoke with my sales person several times making sure the car was still available etc. he then looked it over for and said it was perfect.
When I was about to drive 80 miles to see it I was told the car no longer was for sale and had gone to auction.
I then spoke with the head of sales,, related him the story, ... Read More DealerRater - May 18, 2017
After reading about the Ioniq in the financial news, I spent 2 months learning all about the car (and the Prius) before stepping out to purchase one. Needless to say, the Ioniq was new and many of the dealerships didn't really know much, but I fully expected this. What I did find is that many of the dealerships were using the launch as an opportunity to mark up the price of the car using inflated MSRP numbers and charging for add-ons that clearly were not added at the dealership. I saw MSRP numbers for base models differing as much as $3000 ... Read More DealerRater - May 14, 2017
I was skeptical because of my past experience, however this visit was much better than the last. For that reason I bought another car from this dealership
The dealer met all expectations and delivered the vehicle of our choice. The salesperson was friendly and acted professionally. The salesperson followed up with emails after the sales ensure everything was working properly.
The sales and finance managers did a terrific job with my new vehicle. I fully recommend them to all my friends and relatives. Sal and Arthur were very friendly and made the experience very easy.
I enjoyed the sales experience at Future Hyundai, believe it or not. They were friendly, professional, took me seriously, and were able to answer my questions. I had done my homework and knew what I wanted to pay and what I wanted on the car and luckily, they had one in stock. They honored a competitor's True Car quote, at least they came closer than some others, and were very nice to deal with. I would definitely buy a car from them again.
the sales person Aimal was so kind and friendly . He took his time to help. I had to come back to talk about my car and he was so helpful to get me my results.
I was greeted by Chong with a smile and down to earth personality. She was thorough and very friendly in her work and at no time did I feel pressured into purchasing something that I was not satisfied with. I am going to refer any and everyone to Chong.
I had done research on the Tucson an was impressed with the features and the ratings that it was given. Salvador was professional and friendly.
Sal Love was the one I worked with and he was excellent! He greeted me as soon as I stepped out of my old car. Listened to what I wanted and took the time to get me the perfect match!
No problem with sales person. Excellent sales work this is my 2nd car purchased from here. I'll come back and recommend to friend. good luck
It was a very pleasant experience. Bert did a fine job helping us decide which car we would be happy with and what suited our needs. Lo by
Once I found the right salespersons, my buying experience was friendly and professional. They listened to what I wanted and helped me find the car I wanted at the price I could afford.
Excellent in all categories, showed me everything about the vehicle made me feel at home service department is super friendly as well. Can't wait to return to visit everyone!
Chong was great to work with, she treated us more like a friend then like a typical sales person. She was very knowledgeable about the Hyundai brand and didn't try to pressure us into anything we didn't want. I would highly recommend her and consider buying again from this dealership in the future.
I am glad the right color and model was on the floor so I didn't have to wait around to get one that I liked. I like that it wasn't high pressure and everyone was nice and friendly and helpful.
I dealt with Bert (Sales) and Alex (Finance) on 2/2/2017 to lease a Genesis G80, 5.0 Ultimate. They were both very professional and made my experience pleasant. I am enjoying my G80 and look forward to dealing with Future Hyundai of Concord.
Chong was absolutely fantastic. She was very helpful and very attentive. She helped me get the vehicle I was looking for at a price that was within my budget.
As a repeat customer of Concord Hyundai, I was happy with the service and the quality of the vehicle. I'd be happy to give positive reviews to friends.
Very friendly ...didn't think I would get the car I wanted..but ended up driving away in a brand new car...staff was professional and made you feel welcome.
The service personnel lied to me. Told me Costco gas was not Top Tier and sold me $300 of extra service to clean my engine. IS NOT TRUE! According to Hyundai, no extra service is needed.
The staff was very friendly and helpful. She made us feel as we were her friend. We did not expect to buy the car we bought, but she successfully talked us into buying it.
Staffs were very helpful during my time of purchase, they were very cooperative and generous! Everyone that was in the building during my time of visit worked hard all together to satisfy my needs and expectations! You guys were awesome!
Chong is the best sales person I have ever worked with while buying a car. She knew everything and answered my questions with a ton of knowledge. You have the best sales employee I have ever done business with there. I can see why she has so many awards by her desk. I have bought about 10 cars in my young life and this was by far the best experience I have ever had. Thank you again Chong Randy
We returned to dealership because we bought our last Hyundai there. Both experiences with the sales personal were great. Our sale man continually asked if we needed something. Our 5 year old grandson was with us and ou salesman was great with him. He apologized for the wait and stayed with us.
I always go for Hyundai for many years. Future Concord made it even better with great service and professionalism. He even brought the car right to my house since I couldn't make it to the shop.
I love Hyundai cars, great features are standard on certain models and great reliability. My primary Uber car is a Sonata LE Hybrid and many riders love the looks, the feel of leather seats, and the quiet smooth acceleration provided by a hybrid. The lifetime warranty on the hybrid batteries is great. I only buy a Hyundai from one salesperson (name in space below) because I totally trust that she will get what I want, when I want it, at the lowest possible price. I've taken two family members to her and they both bought cars. It's hassle-free, ... Read More DealerRater - Jan 3, 2017
Very pleasant and helpful personnel. Not quite ready to purchase on our first visit but our salesperson spent a lot of time with us pointing out the features of the vehicles we were choosing between. Also was very patient with us while we went back and forth deciding on a color. He called us back a day or so later and we indicated which vehicle we decided on but wanted to wait about a week or so before purchasing. Called us back as scheduled and arranged a time to meet and take delivery of the vehicle. All paperwork went smoothly ... Read More DealerRater - Dec 24, 2016
See Chong if you are looking to buy a car. She will help you without the pressure. She will go out of her way to make sure that you are satisfied with your purchase.
Two of my friends bought Hyundai's from Chongee Will and were very pleased with her, so I took one of them with me to look at cars. Chongee welcomed us like old friends. Very professional and attentive. Sent me all the info I requested on leasing as I was considering that option. She located the exact car that I wanted and I love it! She sat with me the day I picked it up and went over all the navigation system etc. Only negative was the financing part. Printer wouldn't work and after several tries he had to ... Read More DealerRater - Dec 15, 2016
The Hyundai team that helped me were awesome people. They were genuinely interested in my satisfaction as a customer during the entire process. I believe they did the best they could for me. I am very happy with my purchase.
Great place. Very friendly. Told me everything I needed to know and leased me a car at the best rate possible. Car was extremely clean.
I wish I would have waited for the black friday sale. But I like the car. It's exactly what I was looking for in a commuter....
I had a great experience buying my 2017 Hyundai Tucson at this dealership. Not only did I feel taken care of, but I also had fun. Allen was great.
Worked with Allen and he was great! He listened to our needs and helped us find the best deal possible. Will return for my next car for sure.
We were very pleased with all aspects of our purchase. We were happy with the car, which our dealer had to find and bring in from Sacramento for us to pick up the next morning.
The dealership is conveniently located close to my home, which makes it nice for servicing. The salesman and manager were very helpful in negotiating a fair deal and locating the vehicle in Santa Rosa because I wanted the Ruby Wine color and that was the location that had it.
Enjoyed my experience little long but good would recommend this dealership to family and friends felt like they were really working for us to get the best deal
My family and I went to test drive my new Huinday Sonata. Friendly sales woman, very knoledgeble and open to our questions. Thank you Chong.
I enjoy going to this dealership. I never feel like someone's just trying to sell to me to make numbers. I honestly feel like Chong Hee cares about getting me the right car for me. That's why I've gotten two cars from this spot already and will keep coming back.
This is the third time bought a hyundai car at future hyundai of concord. Allways salesperson was very kind and excellent. i am very satisfaction.
Chongee was wonderful, worked with us to make sure we were comfortable with our decision of vehicle purchase and I will definitely buy another car from her!
Sales man, don't remember his name - isla, or something like that, was not helpful. Demetri and Rory were helpful. I prefer to work with supervisors or managers rather than floor salesmen.
Very knowledgeable and personable sales people. Car was full of gas and clean when I picked it up. Location of dealership easy to find. Overall a good car shopping experience.
I requested a shuttle at 8:40 am and I'm still stucked here at the lobby waiting, and it's already 10:02 am.
I'm really don't understand this question really well my review would be if I understand what I'm supposed to be doing is that they made me feel very comfortable and very safe I'm a female first time buyer and owners a Hyundai vehicles I knew that having one of my own would be the right way for me to drive
My experience at Future was excellent. My dissatisfaction is with the car itself. I did not expect a major repair in my first week of ownership.
Buck and the team at Future Hyundai of Concord are fantastic! I felt zero pressure from anyone there...they were super knowledgeable about their inventory and focused on what I needed from a car and what I was comfortable with financially. They presented all of my options quickly and made the whole process easy and enjoyable. I would recommend anyone looking for a new or used car to go there asap! You will be so happy you did! Laura
We were very happy with the sales personnel during our purchase. We have not had service performed yet so we can't rate the service department.
Allen Kessler was the reason I purchased my car from Future Hyundai. He was incredibly easy to work with. He understood what my wife and I were looking for and only showed us vehicles which met our criteria. We test drove a sonata about a month prior to our purchase and Allen kept in touch without being pushy or annoying. When I called to tell him that we were ready he informed me that he had a great vehicle which checked all of our boxes and more while staying in our price range. I have already recommended him to a ... Read More DealerRater - Sep 16, 2016
To repeat my previous positive remarks : All the staff from Allen Kessler, Product Specialist, to all the financial staff treated me kindly and courteously. Particularly Allen, who not only was very helpful in selecting the most appropriate model for my needs,but was very solicitous of my bad hip. I needed a walking stick at that time and a few days later i had a Total Hip Replacement. I am very much looking forward to driving my Hyundai again soon. Future Hyundai of Concord is a credit to your dealer association.
dealership in my local area, convenient for future car service,staffs are friendly....highly recommended... good selection of new vehicles, nice showroom..parking, we are very satisfied.....
we worked with Buck for a month while deciding what car we wanted and the right price. we were in esgrow for our house and could not touch our credit for a few weeks, and not once did Buck put us off or treat us like we werent going to buy a car from him. He stayed in constant contact via email. He followed through with everything he promised, and we will gladly refer him to friends and family in search of a hyundai.
Facilities were unkept including bathrooms and overflowing garbage can at the waiting room. I did get a good price and financing after hours of negotiations. Overall an acceptable experience but will not go back for service.
When I bought my Tucson, on August 18th, it only came with one key. I picked up the second key on August 29th to be programmed. Maribelle, Chris, Al? and Rocky, were all VERY nice and professional! It was a good first experience in the service department.
The dealership and sales team were courteous and professional. I will definitely return to this dealership for maintenance will refer friends and family to this dealership.
Love the precision of the auto and love the all the aspects of the hybrid se. Such as gas mileage,and just overall comfort the styling is perfect .Im a very happy driver??
Haven't bought a new car in a 100 years (leasing now for the 1st time), but can't remember it being this easy. Buck was outstanding in making sure we drove home in a new car and without any pressure at all.